Complaints & Appeals
Access the necessary forms and procedures to submit complaints and appeals effectively.

We prioritize transparency and accountability in handling complaints and appeals from our stakeholders. Here, you can find the necessary forms and procedures to submit your concerns efficiently. Click the buttons below to download the relevant forms:

Complaints Handling Procedure

Access the form to submit your complaint securely. 

Complaints Handling Form

Access the form to submit your complaint securely. 

Appeals and Review Submission Form

Download the form to submit an appeal or request a review of a previous decision.

We appreciate your commitment to providing feedback, as it allows us to continuously improve our services and address any issues effectively. Your satisfaction is our priority, and we strive to resolve complaints and appeals in a timely and transparent manner.

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