[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.27.0″ _module_preset=”default” background_image=”https:\/\/theqquality.com\/wp-content\/uploads\/2024\/05\/complaints-and-appeals-banner.png” background_position=”top_center” background_vertical_offset=”28%” custom_padding=”7vw||8.5vw||false|false” custom_padding_tablet=”10vw||10vw||true|false” custom_padding_phone=”4vw||4vw||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.0″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” _builder_version=”4.27.0″ _dynamic_attributes=”title” _module_preset=”default” title_level=”h6″ title_font=”||||||||” title_text_align=”left” title_text_color=”#FFFFFF” title_font_size=”50px” width_tablet=”” width_phone=”” width_last_edited=”on|phone” module_alignment=”left” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|phone” height_tablet=”” height_phone=”” height_last_edited=”on|phone” max_height_tablet=”” max_height_phone=”” max_height_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” title_font_size_tablet=”60px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”” title_line_height_phone=”” title_line_height_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”20px” header_6_text_color=”#FFFFFF” module_alignment=”left” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”|30vw|0px||false|false” custom_padding_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”13px” text_font_size_last_edited=”on|desktop” text_line_height_tablet=”2.1em” text_line_height_phone=”1.5em” text_line_height_last_edited=”on|desktop” header_font_size_tablet=”” header_font_size_phone=”38px” header_font_size_last_edited=”on|phone” header_6_font_size_tablet=”” header_6_font_size_phone=”10px” header_6_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.0″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.25.1″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font_size=”18px” text_line_height=”2.2em” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_font_size_last_edited=”on|desktop” text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
We prioritize transparency and accountability in handling complaints and appeals from our stakeholders. Here, you can find the necessary forms and procedures to submit your concerns efficiently. Click the buttons below to download the relevant forms:<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.0″ _module_preset=”default” width_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”38px|60px|35px|40px|false|false” custom_padding_tablet=”60px|40px|60px|40px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” link_option_url=”https:\/\/theqquality.com\/wp-content\/uploads\/2024\/07\/index.pdf” border_radii=”off|25px|200px|200px|25px” border_width_all=”1px” border_color_all=”#ddb823″ box_shadow_style=”preset2″ box_shadow_color=”RGBA(255,255,255,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|desktop” box_shadow_color__hover=”rgba(0,0,0,0.3)”][et_pb_heading title=”Complaints Handling Procedure” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h3″ title_font_size=”28px” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” title_font_size_tablet=”32px” title_font_size_phone=”20px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2.2em” link_option_url=”https:\/\/theqquality.com\/wp-content\/uploads\/2024\/07\/index.pdf” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_font_size_last_edited=”on|desktop” text_line_height_tablet=”2.2em” text_line_height_phone=”2em” text_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
Access the form to submit your complaint securely.\u00a0<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”38px|60px|35px|40px|false|false” custom_padding_tablet=”60px|40px|60px|40px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” link_option_url=”https:\/\/theqquality.com\/wp-content\/uploads\/2024\/07\/THE-Q-Complaints-Handling-Form-PDF.pdf” border_radii=”off|25px|200px|200px|25px” border_width_all=”1px” border_color_all=”#ddb823″ box_shadow_style=”preset2″ box_shadow_color=”RGBA(255,255,255,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|desktop” box_shadow_color__hover=”rgba(0,0,0,0.3)”][et_pb_heading title=”Complaints Handling Form” _builder_version=”4.25.1″ _module_preset=”default” title_level=”h3″ title_font_size=”28px” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” title_font_size_tablet=”32px” title_font_size_phone=”20px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2.2em” link_option_url=”https:\/\/theqquality.com\/wp-content\/uploads\/2024\/07\/THE-Q-Complaints-Handling-Form-PDF.pdf” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_font_size_last_edited=”on|desktop” text_line_height_tablet=”2.2em” text_line_height_phone=”2em” text_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n Access the form to submit your complaint securely.\u00a0<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” width_last_edited=”off|desktop” custom_padding_tablet=”” custom_padding_phone=”0px||0px||true|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”38px|60px|35px|40px|false|false” custom_padding_tablet=”60px|40px|60px|40px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” link_option_url=”https:\/\/theqquality.com\/wp-content\/uploads\/2026\/07\/Q-REC-26-REV01-Customer-Feedback-Form.pdf” hover_enabled=”0″ border_radii=”off|25px|200px|200px|25px” border_width_all=”1px” border_color_all=”#ddb823″ box_shadow_style=”preset2″ box_shadow_color=”RGBA(255,255,255,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|desktop” box_shadow_color__hover=”rgba(0,0,0,0.3)” sticky_enabled=”0″][et_pb_heading title=”Appeals and Review Submission Form” _builder_version=”4.27.4″ _module_preset=”default” title_level=”h3″ title_font_size=”28px” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ title_font_size_tablet=”32px” title_font_size_phone=”20px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″ url=”https:\/\/theqquality.com\/wp-content\/uploads\/2026\/07\/Q-REC-26-REV01-Customer-Feedback-Form.pdf”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”18px” text_line_height=”2.2em” link_option_url=”https:\/\/theqquality.com\/wp-content\/uploads\/2026\/07\/Q-REC-26-REV01-Customer-Feedback-Form.pdf” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”16px” text_font_size_last_edited=”on|desktop” text_line_height_tablet=”2.2em” text_line_height_phone=”2em” text_line_height_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Download the form to submit an appeal or request a review of a previous decision.<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.25.1″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2.2em” text_font_size_tablet=”18px” text_font_size_phone=”16px” text_font_size_last_edited=”on|desktop” text_orientation_tablet=”” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n We appreciate your commitment to providing feedback, as it allows us to continuously improve our services and address any issues effectively. Your satisfaction is our priority, and we strive to resolve complaints and appeals in a timely and transparent manner.<\/p>\n [\/et_pb_text][et_pb_icon font_icon=”||fa||900″ icon_color=”#ddb823″ icon_width=”45px” url=”https:\/\/theqquality.com\/public-access\/public-available-information\/” align=”left” icon_width_tablet=”45px” icon_width_phone=”35px” icon_width_last_edited=”on|phone” _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”20px|||20px|false|false” global_colors_info=”{}” icon_color__hover_enabled=”on|hover” icon_color__hover=”rgba(0,0,0,0.24)”][\/et_pb_icon][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Access the necessary forms and procedures to submit complaints and appeals effectively.We prioritize transparency and accountability in handling complaints and appeals from our stakeholders. Here, you can find the necessary forms and procedures to submit your concerns efficiently. Click the buttons below to download the relevant forms:Access the form to submit your complaint securely.\u00a0Access the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2125,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2654","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/pages\/2654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/comments?post=2654"}],"version-history":[{"count":5,"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/pages\/2654\/revisions"}],"predecessor-version":[{"id":9331,"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/pages\/2654\/revisions\/9331"}],"up":[{"embeddable":true,"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/pages\/2125"}],"wp:attachment":[{"href":"https:\/\/theqquality.com\/ar\/wp-json\/wp\/v2\/media?parent=2654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}